When you place an order on our site, it may remain pending validation for various reasons:

• We process orders Monday through Friday. If you place your order on Saturday for example, it will be processed at the beginning of the following week.
• We need to verify an item
• You asked us to delay the shipment of your order

However, in 90% of cases, your order is processed during the day during the opening days and hours of our offices.

Sometimes we need to place your order "on hold" for two reasons:

• One or more products are not available. In this case we take the time to contact you by email or phone
• Due to a stock error, one or more products are no longer available

Be aware that this case is extremely rare and that it concerns less than 1% of orders processed.

If you have already placed your order online and want to change it (change a product, size, color or delete a product), you cannot do so directly from your customer account. 

You must contact us by phone Monday to Friday from 10 a.m. to 6 p.m. and as soon as possible before your order is shipped. Once your order has been processed by our team, we no longer have the possibility to modify it.

You have just placed an order on our site and wish to cancel it. You have the option of asking us to cancel your order without justifying your choice. This request must imperatively be made before your order is processed by our team. An order already in shipment can no longer be canceled, you will then have to return your package to us once it has been received.

• The cancellation request must be made by telephone preferably and during the opening hours of our offices.
• In this case, call us at 01.42.60.21.59 from Monday to Friday from 10 a.m. to 6 p.m. indicating your name and order number.