When you place an order on our site, it may remain pending validation for various reasons:

• We process orders Monday through Friday. If you place your order on Saturday for example, it will be processed at the beginning of the following week.
• We need to verify an item
• You asked us to delay the shipment of your order

However, in 90% of cases, your order is processed during the day during the opening days and hours of our offices.

Sometimes we need to place your order "on hold" for two reasons:

• One or more products are not available. In this case we take the time to contact you by email or phone
• Due to a stock error, one or more products are no longer available

Be aware that this case is extremely rare and that it concerns less than 1% of orders processed.

If you have already placed your order online and want to change it (change a product, size, color or delete a product), you cannot do so directly from your customer account. 

You must contact us by phone Monday to Friday from 10 a.m. to 6 p.m. and as soon as possible before your order is shipped. Once your order has been processed by our team, we no longer have the possibility to modify it.

You have just placed an order on our site and wish to cancel it. You have the option of asking us to cancel your order without justifying your choice. This request must imperatively be made before your order is processed by our team. An order already in shipment can no longer be canceled, you will then have to return your package to us once it has been received.

• The cancellation request must be made by telephone preferably and during the opening hours of our offices.
• In this case, call us at 01.42.60.21.59 from Monday to Friday from 10 a.m. to 6 p.m. indicating your name and order number.

By being a customer of our online store, you automatically benefit from the loyalty program unlike other websites which offer you the opportunity to buy a card.

The operation is very simple:

• Every 30€ of purchases you earn 1€ on your loyalty account
• You accumulate your euros and can transform them into discount vouchers, from your customer account, for your future orders from 5€ acquired.
• The minimum purchase to be able to deduct your discounts is set at €30 excluding delivery costs.
• Winnings acquired with the loyalty program are valid for 365 days (1 year). After this time and if they are not used, the winnings concerned are lost.
• Some categories such as Poppers or certain products do not earn loyalty points.
• You cannot apply your discounts with promotional products.

(*You cannot request payment for accumulated winnings. They can only be used on our online store.)

You can see your loyalty points acquired directly from your customer area. On your account, click on the "My rewards" tab.

Here you can:

• See accumulated points
• See the points that can be used now
• Convert your points into coupons to use on a next order

(* Canceled orders and products do not give right to loyalty points)

You cannot combine a loyalty discount with another discount code on our site. When ordering, you must choose what is most interesting for you, use the discount code offered or use your loyalty points.

Your personal data is stored on a secure server. We attach great importance to securing information relating to our customers.

• The site www.dark-ink.com benefits from an encrypted SSL certification
• We do not share your information with other sites
• Your payment information is automatically deleted from our server after payment is made

You have access to your customer account 24/7. You can modify and correct your account information at any time directly from your customer interface.

In accordance with the European GDPR regulations that we respect, you can also request the rectification or deletion of your personal data by contacting our team. This request must be made by email or in writing only.