DELIVERY

What are the available delivery methods

We offer several delivery methods depending on your geographic location.

For Europe and other destinations available in the world:

Home delivery by Post in Colissimo
Fast delivery by Chronopost

For France only:

Home delivery by post in Colissimo
Delivery to parcel relay points by Colissimo
Fast delivery in Chronopost

Also available if you live in Paris and the Near suburbs:

Courier delivery during the day (find out more)
Free pick-up at our premises

I did not get my package

Please check with your local post office. It sometimes happens that the package is made available to you at their premises.

If, however, you do not have news of your package, you can contact us by email or by phone from Monday to Friday from 10 a.m. to 6 p.m.

One or more products are missing in my package

One or more products are missing from your package. You must contact us so that we can verify if this is a preparation error on our part. If, however, you receive a damaged and opened package, we will ask you for a photograph of the package in order to initiate an investigation with the delivery provider.